Return and Refund Policy — Juju's Kitchen

Last updated: September 3, 2026

Food Items: No Returns

Because all Juju's Kitchen products are prepared, perishable food items, we do not accept returns of any kind once an order has been delivered or picked up. This is standard practice across the meal prep and food delivery industry and is necessary to protect food safety.

Refunds

Refunds are issued at Juju's Kitchen's discretion, evaluated case by case. Situations we commonly consider for a refund or credit include:

• An order arrived damaged, spoiled, or otherwise not fit to eat
• An item was missing from your order
• The wrong item was delivered
• Your order was not delivered or picked up through no fault of your own

To request a refund for one of these issues, contact us at Contact@jujuskitchen.shop within 48 hours of receiving your order, with your order number and a description (and photo, if applicable) of the issue.

Order Cancellations

Juju's Kitchen operates on a weekly ordering cycle with a cutoff of 8:00 PM every Thursday. Orders placed and confirmed before that cutoff are prepared for the upcoming delivery/pickup window.

To cancel an order and receive a refund, you must notify us at least 24 hours before the Thursday 8:00 PM cutoff (i.e., by 8:00 PM the preceding Wednesday). Cancellation requests received after this window cannot be refunded, since ingredient purchasing and meal preparation are already underway.

[If orders are a recurring/subscription plan: add here — see compliance memo — a plain-language statement of the recurring charge, how to skip or cancel a week, and a direct link/button to self-service cancellation, per California's Automatic Renewal Law.]

How to Reach Us

Email: Contact@jujuskitchen.shop